The real adoption gap isn’t technical
Most “we need better dashboards” complaints are trust problems in disguise. Operators won’t act on a chart if they don’t know what a metric means or how current it is.
“Confusion compounds; clarity compounds faster.”- Peak Property Performance:
Show your work—simply
Shea Fallick’s rule of thumb unlocks usage:
“Add visible refresh stamps and a simple data dictionary. Frame everything around the outcome—the ‘what’." (PPP Podcast – Shea Fallick, Data Scientist/AI Product Manager, Courtland)
Create a single 1-page glossary: name, plain-English definition, formula, source system, owner, Last Refreshed timestamp.
Model, don’t mandate
Change sticks when leaders go first.
(PPP Podcast ep 11 – Amanda Betts VP of Marketing AT Buildout)“Model, don’t mandate. Celebrate the behaviors your superstars do daily—then scale those behaviors.”
Make behavior the metric: log contacts, update deal stages, close work orders <24h—then publicly recognize it.
Try this week
- Pick 3 metrics: Energy $/sf, Work Orders <24h, Vacant-to-Lease Days.
- Publish a 1-pager: With definitions and refresh stamps.
- Create a changelog: A #metric-updates channel for every definition or source tweak.
Call to action
Hear the full segments with Shea Fallick and Amanda Betts on Peak Property Performance to see how transparency accelerates adoption—then ship your first 1-pager this week.
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Let’s start with your PPP Audit. Contact us today.